Siwertell, part of Cargotec, has signed a contract with Kuwait-based company Acico Construction for its third road-mobile cement unloader. Similar to its last delivery in 2015, the next-generation, road-mobile unloader will be a trailer-based, diesel-powered Siwertell 10 000 S unit. It will be fitted with dust filters and a double bellows system for uninterrupted operations and like its predecessor will have a rated capacity of 300t/h. Acico also operates a Siwertell 5 000 S unit, which was delivered in 2014.
"Repeat contracts are very important indicators of performance and customer satisfaction," says Jörgen Ojeda, Director, Mobile Unloaders, Siwertell. "Acico initially enjoyed positive experiences operating Siwertell equipment belonging to third parties. This was an important factor in helping the company decide that it would like to own and operate its own unit. This positive experience has continued, making it quite an easy decision for Acico to once again choose a system from Siwertell to meet the needs of its expanding operation."
Acico Construction, part of Acico Industries Company, was founded in 1990 and has experienced sustained and steady growth. Its third Siwertell unit has been ordered so that the company can focus its operations on the increasing number of larger vessels, up to 10,000 dwt, that it now handles.
The new unit will be built at Siwertell's premises in Bjuv, Sweden and delivered by the end of the first quarter of 2017. It will operate in Kuwait's second largest port, Shuaiba, located south of Kuwait City.
The Siwertell road-mobile unloaders were originally developed for handling cement, making them ideal for this commodity, although they can comfortably handle a wide variety of dry bulk materials.
"We are seeing a lot of repeat customers who cite the efficiency and reliability of Siwertell's mobile units as reasons for returning to us," says Mr Ojeda. "We are also being approached by first-time customers looking to prioritise quality, long-term efficiency, performance and reliability over a marginally cheaper alternative investment. In the long run, a lower-priced system might prove to be considerably more expensive as a result of lower efficiencies, greater downtime and higher maintenance costs.
Acico benefits from a Siwertell Care maintenance support contract, signed in 2015. With one more year to run, it covers Acico's first two road-mobile units. The agreement includes an ongoing training element for Acico maintenance staff, covering mechanical and electrical systems and instrumentation.
"Siwertell road-mobile units are well designed and constructed and in consequence they are inherently robust and reliable. However, expert attention delivered on a timely, planned basis is the ideal way to ensure maximum uptime, a long service life and good cost control," says Mr Ojeda.